All entries on this Testimonials page and in the Guestbook are genuine comments from my customers. Feedback on this page has been very kindly submitted to me by my customers, either via email or as a review. I only display feedback here if a customer has given me express permission to do so.
Some of these testimonials have been brought across from the previous version of my website and some even date back as far as my first year of trading in 2008. Therefore, some of the toys mentioned are no longer available, but I hope that nevertheless, these customers' experiences might still be of interest or value to you.
The Guestbook is a separate section on the website, where customers can submit their comments themselves, directly onto the website - and where you, too, are most welcome to share feedback of your shopping experience with The Organic Toy Company.
I would like to say thank you to Natalie for her amazing service.
Our daughter lost her beloved Käthe Kruse comforter, which has been out of stock everywhere apart from the Organic Toy Company. After hearing our story, Natalie immediately put aside the very last available comforter and made all arrangements for the prompt shipment to Austria.
Now, our little girl is happy again. It was a great pleasure to get in touch with Natalie and order from her company, which I can wholeheartedly recommend. Natalie's dedication and passion for serving children and parents is really unprecedented.
Stephan R. from Vienna , who bought a Kathe Kruse bunny comforter
I have just received the above which I ordered for an autistic child who can only handle 100% cotton products because of his eczema. The doll is beautiful and so well packed, I know it will give so much happiness as he loves to cuddle dolls but cannot as they affect his skin - Natalie will solve that problem, a Big Thank you
Beryl B from Suffolk, who bought a Nature's Purest Nature's Natalie ragdoll
I just wanted to say thank you for your fantastic, personal service. It is so rare to get this from online companies. I really felt as though you had taken an interest in me as your customer, even down to who the toy was for. The horse and banana rattle are beautiful and your service was excellent. I will certainly use you for future gifts and recommend you to friends and family. Thanks again.
Emma G, from Wilmslow, who bought Sigikid Hampa Pampa organic horse and Nanchen organic banana rattle baby toy
Thank you for your excellent service - as you can see from the attached photos the new toys arrived safe and well yesterday. I hope to be able to use your site again and will certainly recommend you to my friends.
Carrie W, from Halstead,who bought Naturapura large bear and Kayla the Marsh Pixie Planet Pixie doll
I'm thrilled to say my order arrived the very next day - so we had it in time for the party on Saturday. The little girl was thrilled with her Pixie, and I've been singing your praises since.
Cherie W from Coleshill, who bought Kayla the Marsh Pixie Planet Pixie doll
Thank you so much... I am hugely impressed with the amazing customer service and I will ensure I keep you on my favourites list.
Anna F from Waikato, New Zealand, who bought My Wondercube, Kaloo small organic bunny and Kaloo small organic teddy bear
Just wanted to drop you a quick line to say thank you so much for the very quick delivery of my sister's little boy's teddy! The gift wrapping is beautiful and it is so lovely and refreshing to get such a personal service! It was so lovely of you to take the time out to chat to me about my sister's hopefuly close(!) arrival so thank you so much.
A personal touch is extremely rare these days and your little note with the parcel and sample of the baby suntan lotion was so thoughtful. Please add this as a testimonial on your website if you have them! I would recommend your lovely products and quality of service to anyone!
Emma H of Rugby, who bought Nature's Purest's Hug Me Bear
The blue puppy is a lot more substantial than I expected, so I thought that was fantastic value for money.I really think the way you conduct your business is wonderful. It's so very rare to be made to feel like a human being in today's England where everything is completely uncaring big business, overseas call centres and Made in China
Alina K from Fareham, who bought I Love My Planet Organic Puppy and Kathe Kruse Pink Giraffe
Hello there, Just a quick email to say thanks so much for the gorgeous banana and strawberry toys - so beautifully wrapped! And it's not often one gets such a lovely, personalised note with a purchase. You'll be happy to hear I've already recommended The Organic Toy Company to a friend. Keep up the great work!
Bec G from London, who bought Under the Nile's Organic Strawberry and Nanchen's Organic Banana Rattle
Thank you for the banana - even nicer in person! - and for the lovely message.
Nicolette P from Hexham, who bought Nanchen's Organic Banana Rattle
Just wanted to say thanks for the quick delivery of my toys. They are really beautiful, I am extremely happy with my purchase.
Hayley T from St Austell, who bought Sigikid organic brown cat and Sigikid Organic Polar Bear Cub.
The toys are gorgeous! They are so soft that it is like cuddling clouds and they are sooo cute. I know that when our little boy arrives he will love his bear. I haven't seen my friend yet but I'm sure that she will love the little rabbit too. I've already reccommended you to a couple of friends because I know that they will get really friendly service from you and a very quick delivery. I'm sure we will be back in the future to try out some more of your toys.
Katy D from Guildford, who bought Kaloo blue organic bear, Kaloo small organic bunny, I Love My Planet Floppy Puppy and Sigikid Brown Bear.
Just to let you know, the people to whom we sent the last present were absolutely delighted with the rabbit! They thought that is was really nice and not woolly like a lot of the other toys which fluff comes off and of course the baby chews on it! Anyway, I expect someone else somewhere will have a baby soon so I'll be back in touch!
Tom B of Paddock Wood, who bought Kaloo's medium organic bunny in peach.
I recently purchased the Kathe Kruse Blue Horse Comforter for my new born nephew, the service I received from making my online order to receipt of my purchase was second to none!
I have never before experienced such personal and friendly customer service. The item packaging was beautiful and the personal letter included was such a special touch. My sister and nephew were thrilled with the gift and the story of the wonderful service, ethical and environmentally friendly ethos almost brought a tear to my sister's eye! This said I would like to say a very big thank you, knowing that even when using the internet the human touch is not always lost! Thank you.
Julie M of Strathaven, who bought Kathe Kruse's Blue Horse Comforter
I found the Organic Toy Company through a magazine article and the reality of my purchasing experience totally lived up to my expectations. The service was prompt, friendly, tailor-made to suit my requirements and efficient in all areas. The gift I purchased was sent to New Zealand where it is now loved as part of the family there. Tell the world about The Organic Toy Company!
Pauline R of Chelmsford, who bought Sigikid's Natural Love Brown Dog
Natalie put so much thought and care into our order from start to finish. Both the ball and dog were beautifully packaged and arrived with us very quickly. They have both become firm favourites with our baby boy. Not only are they soft and cuddly, but safe for him to chew!
This is the best website I have seen for organic toys; a fantastic range and such detailed information about each item.
Caroline M from Fordingbridge, who bought Sigikid's Natural Love brown dog and blue and white soft ball rattle
Just wanted to say thanks for the quick delivery of my toys. They are really beautiful, I am extremely happy with my purchase.
Hayley T from St Austell, who bought Keptin Jr Natur Rabby Comforter and Sigikid's Natural Love brown dog
I recently became uncle to my sister's beautiful baby boy. Little Keenan was born in India, a country his parents fell in love with a few years ago. As they returned to Europe, I wanted to find a present for the baby that would reflect his birthplace and set out to find a toy elephant. It had to be organic, suitable for a new born and small enough for a travelling family.
I came across the Organic Toy Company on an internet search and the beautiful Nature's Purest Sleepy Safari Elephant Rattle; it ticked all the boxes so I proceeded with the on-line purchase. The process was straightforward and only took a few minutes; I received an email confirmation of the order shortly after. To my surprise later on that afternoon, I received a call from Natalie at The Organic Toy Company to notify me that the order had been processed and that my purchase was on its way.
I was impressed by the prompt service and my excitement was clearly infectious as we ended up chatting for a good 15 minutes with me telling Natalie the reasons for my choice and the news of my travelling new nephew.
When the elephant arrived it was beautifully wrapped in tissue paper (although it was not an option I had chosen) with a lovely note from Natalie with best wishes for baby, parents and doting uncle.
Little Keenan finally made it to London, aged 2 months and met his toy elephant. It was an instant hit with baby and parents and was quickly named Tom; it now takes pride of place among the other soft toys from family and friends.
My overall experience of TOTC has been nothing but very positive. The service I received from Natalie was second to none and continues as we are still exchanging emails about the progress and travels of baby Keenan who by now is in new home in Saint-Tropez. Natalie being a mum herself understood what joy a newborn brings to the whole family, including a very doting uncle!
If you're looking for that special gift with the added bonus of excellent service, I can whole-heartedly recommend OTC. I have already spotted a few more toys on the site for baby Keenan when he will be a little older!
Pierre R, of London, who bought Nature's Purest's My First Toy elephant
I was spoilt for choice with the lovely array of bears but the Hug Me Bear was particularly fetching. I bought her as a Mother's Day gift for my mum who has a soft spot for bears.
The bear was posted directly and arrived beautifully gift wrapped and boxed the next day. The service was very personal and efficient. 'Kitty Walls' (Kitty after me and Walls as my mum thinks her swirly nose looks like the Walls Ice Cream logo!) is beautifully made and of the highest quality. I would definitely use The Organic Toy Company again as I believe it offers fantastic quality and value for money - with the added bonuses of being ethical, organic and friendly.
Katherine S of Croydon, who bought Nature's Purest's Hug Me bear
The Kaloo bear arrived promptly. The bear was beautifully packaged and the bear itself was gorgeous. A perfect present and the recipient was delighted!
Gillian M of London who bought Kaloo's small Blue Bear
The presents I bought for my niece were delivered swiftly and they are adorable - she loves them! Many thanks.
Olivia S of Sherborne, who bought Nature's Purest's Noisy Knit elephant rattle and Hug Me Bear
Thanks so much, the bunny arrived this morning, absolutely amazing service. It's gorgeous and well worth being woken up for by the Postman at 7am this morning!!
Anne H of Oxford, who bought Kallisto's Floppy-Eared Rabbit
I can only say good things about my experience with The Organic Toy Company!
When I chose them as the site from which to buy a Christmas present for my little second cousin I felt spoilt for choice. The range of toys was great and the website was well-presented and easy to navigate.
The most poignant part of my experience however came from the top-notch customer service I received.When an unavoidable technical issue hindered my purchase, I was set to give up. However, despite it being the busy approach to Christmas, Natalie went out of her way to set up alternative arrangements and assure I got the toy delivered in plenty of time. I cannot stress enough how helpful and friendly all our exchanges were, even at what must have been a stressful time!
My toy was delivered swiftly, packaged neatly and securely, and in excellent condition on arrival. Although I have had no feedback from its recipient, I was certainly impressed with the quality of the product!
I would have no hesitation in using The Organic Toy Company in the future and would highly recommend the site and the service to anyone. Thanks, keep up the good work!
Lauren A from Nottingham, who bought Nature's Purest's My First Toy Giraffe rattle
1st e-mail: I just wanted to say thank you so much for your efficiency yesterday in sending the gift I ordered - received today with covering note. The personal touch was amazing and the way you wrapped the present is perfect - very organic and attractive looking. I will e-mail again next week with regards to the mum-to-be's reaction when she opens it. No doubt I will be visiting your online store in the future!!
2nd e-mail: I just wanted to say again a huge thank you for supplying the fabulous toy which I gave to my lovely friend and mum-to-be-in-2-weeks on Saturday. She loved the gift and the snuggle elephant was much bigger that I expected which was a bonus.
Emma S from Addiscombe, who bought Nature's Purest's Sleepy Safari Elephant Snuggle Buddy
What a wonderful company! I have bought several birthday/Christmas gifts from the website and I cannot praise the quality of the toys and the friendliness and helpfulness of the staff highly enough. The Nature's Purest Sleepy Safari Activity Bricks have been a particular favourite but all of the items purchased have exceeded our expectations. This website is safely stored in "My favourites" for future use!
Michelle from Kent, who bought Nature's Purest's Sleepy Safari Activity Bricks (twice), Kaloo's Small Bunny, My Wondercube (several times) and various additional fillings. Even after moving to Australia, Michelle has gone on to buy numerous other Nature's Purest toys from us and a Mary Meyer organic kitten!