Privacy and Cookies

PRIVACY

The Organic Toy Company Limited is committed to ensuring that your privacy is protected. 

You do NOT have to register, or open an account, to place an order.

Your details will never be given, sold or distributed to any third parties, unless required by law to do so.

You'll only be contacted in the event of needing to discuss your order or if you've agreed to be notified by e-mail of any special offers, new products or to receive newsletters.

You can request details of personal information which is held about you under the Data Protection Act 1998. If you'd like a copy of the information held on you please write to The Organic Toy Company Limited, 63 Ramsgate Road, Broadstairs, Kent, CT10 2DJ.

If you believe that any information being held on you is incorrect or incomplete, please write to or email to mailto:info@otoys.co.uk as soon as possible, at the above address. Any information found to be incorrect will be promptly corrected.

HOW WE STORE THE INFORMATION WE COLLECT

When your information is submitted to us, we ensure that appropriate security measures are in place to ensure your information is protected. These safeguards are implemented to ensure that personal data in our possession is not subject to any unlawful forms of processing which include accidental loss, unauthorised access or disclosure. 

Our website has Secure Socket Layer (SSL) encryption present amongst other general security measures such as password protection to certain areas of the website. All administrative processes are followed to ensure that your data is handled and processed accordingly. These measures are regularly reviewed to ensure that your personal data is being stored in the most secure way possible. 

Our website provider has ensured that all services used in the operation of our website to transfer, store and/or process data, in or outside EEA, have been verified to ensure that they are compliant with the European Union’s General Data Protection Regulation (GDPR) and any other respective legal framework that applies to that particular service.  These services are continually monitored to ensure compliance is still being achieved at any given time and the data they hold is stored in a safe and satisfactory manner using the most up to date security measures. To the best of our knowledge and theirs, our website provider does not process, store or transfer any data to any service that does not comply with the GDPR or have adequate security measures in place to protect your personal data.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

COOKIES

A cookie is a small file which asks permission to be placed on your computer.  Cookies hold a limited amount of data and their use is standard practice for all websites. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes and enhance your experience on our website by gathering and remembering information about your preferences. You may find this guide helpful in explaining cookies further. 

This website sets performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

This website also sets targeting cookies. These cookies are used to deliver adverts of more relevance to you and your interests. They are also used to limit the number of times you see an advertisement as well as to help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.  

Overall, cookies help to provide you with a better website by enabling monitoring of which pages you find useful and which you do not. This website doesn't use cookies to store any personal information or to disclose it to any third parties. A cookie in no way gives access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies and you can also delete them. You can usually modify your browser settings to decline cookies if you prefer, or to notify you each time a cookie is sent to your computer or other device such as a smartphone or tablet. However, this may prevent you from using all the features of the website.

You can find out more information about cookies by visiting https://cookiesandyou.com  

ANALYTICS

We sometimes use analytical tools to measure traffic to this website to help us to understand how visitors move around and use the site. We use this information to enhance the site and the service we provide, to ensure that visitors get the best experience possible.  

ANTI-FRAUD PRECAUTIONS

The website offers customers a choice of using either Paypal or Stripe to securely process transactions made via this website. Both of these organisations have anti-fraud detection systems. 

If a warning has been issued against a transaction or if we have any reason to believe a transaction has been made without the cardholder's knowledge or permission, the payment processor may carry out measures on our behalf to confirm that you are the cardholder. 

In order to protect the cardholder and us, we will exercise our right to cancel an order if there's reason to suspect the payment may have been made fraudulently or is unauthorised by the cardholder.

Other policy pages are:
Placing an Order
UK Deliveries
International Deliveries
Returns and Exchanges
Website Use
Environmental Policy

All of the above forms part of the Terms and Conditions.  

Updated 15th May 2018